Family Navigator

Behavioral Health - Remote in North Dakota - Family NavigatorSupport families across the state seeking access to behavioral health services for children and youth as a Family Navigator for the Behavioral Health Division at North Dakota Health and Human Services (HHS).As a Family Navigator, you will review universal applications and guide families through the process of accessing the right level of care. You will work closely with referral sources, Human Service Centers, and other partners to ensure a smooth and seamless experience for families. You will provide necessary information, facilitate admissions, and serve as a liaison between families, HHS, and other stakeholders. You will also communicate directly with families to explain processes, provide informed consent, gather required information, and assist with care coordination for outpatient services. Additionally, you will help families understand the various care level guidelines and assist in setting up the appropriate services.To thrive in this position, you must be empathetic and dedicated to supporting families through complex processes. You can effectively explain procedures, provide informed consent and clarify information in ways your audience will understand. You are organized and detail-oriented, capable of managing multiple cases while ensuring necessary information is gathered accurately and efficiently. You take initiative in establishing timelines and goals and are proactive and adaptable to changing circumstances while maintaining a family-centered approach. You are a strategic communicator able to identify when to bring in other partners to ensure comprehensive support.To be considered for the Family Navigator position, you must have a bachelor's degree in a human services field, social services, education or closely related field; AND experience in case management, eligibility work, health insurance claims, education working with youth and families or similar experience. In addition, you must have strong Excel skills to include data entry, Pivot tables and the ability to analyze data, identify gaps and make recommendations.About HHS: ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2,800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.Location: This position may work remotely from within North Dakota or bordering cities with the ability to travel as needed.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore RooseveltMore than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verifyA copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.For more information about the position or if you need an accommodation, please contact Christina Hemmer at chemmer@nd.gov or at 701.298.4549.Employing Unit: ND HHS - Behavioral Health TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.